The Bridgewater Group voice (925) 376-3872
rogene@bridgewatergroup.com
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TOOLS, TECHNIQUES AND STRATEGIES
FOR WORLD-CLASS SERVICE®

When service excellence is your mandate, managers and front-line staff in customer service and customer support organizations get what they need for delighting their customers with our Tools, Techniques and Strategies for World-Class Service®. Creating a culture of service imbues an attitude of going beyond expectations for attracting and retaining satisfied, loyal customers. You can count on our proven methodologies to transform your service quality.

GOALS

Service providers will:
  • Be equipped to produce a customer-satisfying experience with each customer interaction
  • Look for ways to contribute to the success of your organization's business goals by keeping customers informed of additional services.
  • Experience confidence and satisfaction because of the way they now anticipate customer needs and manage their request
customer service
TOOLS, TECHNIQUES, & STRATEGIES FOR WORLD-CLASS SERVICE® CUSTOMIZABLE MODULES
  • The Service Provider
  • Moments of Truth
  • Professional Service
  • Problem Solving with the Customer
  • Manage Conflict and Defuse Anger
  • Build Bridges to Diversity


 


"I am extremely enthusiastic about the effect Tools, Techniques, and Strategies for World-CLass Service will have and want to be sure that all managers and staff are included.
It has been an eye-opener and I know that personally my performance will improve, and not forgetting, my relationship with direct reports and upper management. So once again thank you for a GREAT INITIATIVE, really appreciate it!

–Tina Hansen,
London Manager of Customer Support, APL
 

 
 
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IMC USA
The Bridgewater Group™
100 Whitethorne Drive, Moraga, CA 94556
925-376-3872 voice | 925-376-0819 fax
email rogene@bridgewatergroup.com
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